mira

Support

How can we help?

We answer within one working day, in Arabic or English. If something has gone wrong in a conversation, start with the safety section below — nothing you do there is shown to the other person.

Safety centre

If someone has made you uncomfortable

Start here. Reporting and blocking are both silent — she is never told you reported her, and she is never shown what you said about her.

Report

Open the conversation, tap her name, then Report. Choose a reason — not who they say they are, inappropriate messages, asking for money, not here for marriage, or something else. A person reviews every report, usually within a few hours.

Block and end

Ends the conversation immediately and stops her being introduced to you again. She is told the conversation ended, and never why. You can block at the same time as reporting.

Immediate danger

Contact emergency services before you contact us. In Saudi Arabia that is 999 for police and 997 for ambulance, or 911 in Riyadh, Makkah and the Eastern Province. Then email us so we can act on the account.

Never send money to someone you met on Mira, and never move a conversation off the app because you were asked to. Both are the two most common signs of a scam, and both are grounds for us to remove an account.

Matching and introductions

How is my match chosen?

From your answers, and nothing else. Fifty-six questions are turned into a position across twelve dimensions and compared with everyone else’s. The score is symmetric — the geometric mean of how well each of you answers the other’s priorities — so one-sided enthusiasm cannot carry a match. The first ten questions work differently: a requirement you mark firm removes everyone who answered the other way from your pool entirely. Nobody is promoted, and nobody can pay to appear in front of you.

Why am I only shown one person at a time?

Because a list is how you end up comparing people instead of meeting one. You get one introduction a week on the free pace, with the three reasons we chose her. She sees the same three reasons and decides. You can hold two open conversations at once — that is the limit. Close one, or lock onto someone, before your next introduction.

What does locking actually do?

Locking onto someone closes every other conversation you have and stops new introductions. She is told you locked, and asked to lock too — it only holds if she does. Either of you can unlock at any time, and the conversations that closed do not come back. It is deliberately the heaviest action in the app.

Someone I was talking to disappeared. What happened?

A conversation closes for one of four reasons: she locked onto someone else, she blocked and ended it, she deleted her account, or her account was removed after a report. We tell you the conversation ended and never tell you which — that is exactly the protection you get when you are the one who ends it.

I asked for an introduction and heard nothing.

You will always hear back — accepted or declined. While a request is open you can send one more, and no further ones until one is answered. A decline is not a verdict on you; your sphere is unchanged and the next request is ready when you are.

I am not getting introductions at all.

Three things stop them. Your account is not verified yet, so it is not visible to anyone. Discreet mode is on. Or you are locked with someone — introductions pause for as long as the lock holds. If none of those apply, email us and we will look at your account.

Photos, privacy and guardians

Who can see my photos?

Nobody, until you both ask. Before that, everyone sees your mark — the abstract avatar you chose during onboarding. Photos open only when both people in a conversation request it; one of you asking alone changes nothing. If you uploaded a photo as your avatar, it is shown only to people you have unlocked with; everyone else still sees the mark.

Can someone screenshot my conversation?

Not from inside Mira. Screenshots and screen recording are blocked in the app on both iOS and Android. Anything you send as view once can be opened one time, and the file is deleted after that or when it expires unopened. No app can stop someone photographing a screen with a second phone — which is exactly why photos stay locked until you both agree.

What does a guardian see?

Only what you allow, and never secretly. Guardian access is off unless you turn it on. Set to read only, a guardian can read your conversations and cannot write in them. Both people in a conversation are told when a guardian can see it — there is no silent mode, and there never will be.

What happens to my verification video?

It is reviewed to confirm you are a real person, and then deleted 30 days after that review. It is never shown to another user, never appears on your profile, and is not used for anything else.

Does Mira know where I live?

We store the city you are in, never a precise position, and it is never shown to anyone else. It exists so that distance does not quietly become the reason it did not work. You can change it in your profile.

Does anyone read my answers?

No human reads them. They are encoded, compared, and used to place you — they are never displayed on your profile, never shown to a match, and never sold. What a match sees is the three reasons you were introduced, not the answers behind them.

Your account and subscription

Can I hide without deleting my account?

Yes — turn on Discreet mode in your profile. Your region stops glowing and nobody can request an introduction. Your position still counts toward other people’s spheres, and conversations you already have are unaffected.

Can I change my answers?

Yes. Profile → Your answers. Changing an answer moves your position and changes who you are shown from that point on. It does not reopen conversations that have already closed.

Which languages does Mira support?

Arabic and English, both in full — right-to-left layout, an Arabic type scale, and Arabic-Indic numerals. Switch at any time in your profile. Support answers in either.

How do I cancel Mira Plus?

Subscriptions are billed by Apple, not by us, so they are cancelled in the App Store: Settings → your name → Subscriptions → Mira → Cancel Subscription. Cancelling stops the next renewal and the period you have paid for runs to its end. Refunds are handled by Apple through reportaproblem.apple.com. A streak restore is a one-off purchase, not part of the subscription.

How do I delete my account?

Profile → Support → Delete my account. Your account closes immediately and everything is erased within 30 days. Open conversations close and the people in them are told the conversation ended — not why. If you are locked with someone, they are told the lock ended. Deleting the app on its own does not delete your account.

How do I get a copy of my data, or have it corrected?

Email info@theumbrellaai.com from the email address on your account and tell us what you need. Your rights, and how long we take, are set out in the Privacy Policy.

Still stuck?

Write to us with your phone number or the email on your account, and what happened. We answer within one working day, in Arabic or English.

info@theumbrellaai.com